In line with TOTAI’s enviable reputation of being a leading Gas Appliance and Equipment distribution business, we have a well-structured Customer Service Division to offer our customers and consumers a more efficient, fast, and pleasant after sales service experience.

Our ELICA range of products holds a limited Warranty as detailed below-


  • Your sole and exclusive remedy under this limited warranty shall be appliance repair, as provided herein and in the detailed warranty booklet provided with your appliance.
  • All ELICA appliances are warrantied for a period of TWO (2) years from the date of original purchase provided the appliance is installed, operated, and maintained according to instructions attached to or furnished with the appliance.
  • Proof of Purchase (POP) as well as a Certificate of Compliance (COC), where applicable, by a certified gas installer is required for the warranty to take effect.
  • At its sole discretion, ELICA SA will replace the appliance with the same or similar replacement appliance and the warranty will be for the remaining term of the original unit’s warranty period.

Please review the instruction manual included with your appliance before contacting us for service as this will assist in answering some of your questions on appliance use and operation